AboutAjaxTocco Magnethermic
Ajax TOCCO Magnethermic has worldwide operations in nine countries. In North America, we have manufacturing facilities in two major locations as well as eight regional service centers. Ajax TOCCO is one of the few induction equipment manufacturers that maintains a full-time research and development program. We design and build all of our power supplies and as a result, are able to supply our customers with the latest technology available. Our 600 domestic and international employees give us the ability to handle large orders or volume increases while maintaining our commitment to quality, service and delivery.
QualityAjax TOCCO is committed to quality in the design, manufacturing, building and support of our equipment. We received our ISO 9001 certification February 20, 1997. Feed back from our customers is used to improve our equipment and product lines.
Quality Policy: Ajax Tocco Magnethermic is dedicated to being the World Leader in Induction Melting and Heating Equipment and Associated Services through continuous improvement efforts and constantly “Raising the Bar” on the performance level of all aspects of the business.
Additionally, Ajax Tocco Magnethermic is committed to providing Quality and Value in its products and services that meet or exceed customer expectations. All employees are expected to share this commitment and have the authority and responsibility to prevent delivery of any product that does not meet the Quality Expectations defined in this Policy.
Customer CommitmentWeekly heating follow up meetings with field service, engineering, sales, and management, to address customer issues, plan action, and timing of solutions. The above is reported to our president. Ajax TOCCO is serious about our commitment and support to our customers.
ServiceTechnical assistance is available any time of the day or night using our 24-hour hot line. Our experienced service team is strategically located to provide quick response to our customers wherever they are located.
Spare PartsAjax TOCCO offers an extensive computerized inventory of factory certified replacement parts for our induction heating and melting equipment to assure quick turn around. We also offer replacement parts for all other makes of induction equipment. Our commitment to customer support means Ajax TOCCO is available to handle emergencies any time of the day, any day of the week.
DeliveryAjax TOCCO has the engineering staff, materials sourcing, manufacturing capacity, test facilities, floor space, startup service and technical support to provide you with timely delivery. We have full system testing and a metallurgical lab both in our Boaz, Alabama facility and our Warren, Ohio facility.
TrainingAjax TOCCO provides a wide variety of schools for customers since the early 1970's. These include regularly scheduled formal schools at either of our plants in Warren Ohio or Boaz, Alabama or we can arrange for formal or informal instruction at your facility. Training of your personnel usually begins with equipment runoff and startup; formal maintenance training is usually scheduled sometime after the equipment has been in operation.
