At its heart, any business is about its people, its processes and how those are managed. Whilst Business processes inherently carry with them inefficiencies they also force people to behave in specific ways. If these processes are complex and broken then even the performance of the best people will be inhibited.
While it may be tempting to focus on a more narrow approach to operational improvements, these fragmented initiatives rarely succeed long-term and can end up wasting valuable time and resources. By focusing on how people work, what they do and why they do it, organisations can refine the execution of their operating model. Aligning all teams in the organization behind the key metrics that matter, companies can thus put systems in place that empower their teams to solve issues before they happen thereby reduce risks, increase efficiencies, foster continuous innovation and achieve operational excellence.
Operational Excellence is the cultural transformation and technical enablement of business that aligns the management of people, processes and assets with key metrics and strategic objectives. Successful operational excellence strategy pursues continuous improvements in process, capacity building, asset integrity management, innovation & business architecture, helping organizations rise above disruptors and thrive in the years ahead.
Operational excellence is no longer an option-it's a must for global organisations to remain competitive & sustainable.
It has to be driven from the top of the organization requiring the leadership engagement with the journey starting on a clear strategy and operational design, moving the organization from being vulnerable and focusing on risk minimization to being innovative, efficient & sustainable. Operational excellence not just requires best practice work processes & world class culture but also embracing the latest in digital technologies.