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This report includes insights from 237 experienced Phase II/III outsourcers and more than 800 service provider encounters.
We know many sponsor companies turn to CROs for the heavy lifting of their clinical development programs.
Finding the service provider best suited to meet trial needs and ensuring that provider can meet performance expectations constitutes the onerous and time-intensive decision-making process that companies take on if they need to outsource any or all components of their clinical trials.
In other words, companies need a reliable resource to shed light on CRO selection and CRO performance. This report is that resource. We aim to alleviate some of the stress associated with this process by enhancing your ability to make informed decisions.
Want to learn what the outsourcing community considers when it comes to CRO selection? Or how to get a sense of a provider's brand positioning, customer loyalty, and attribute-specific strengths and weaknesses? Whether you're a sponsor or provider, use this research to glean what you need to make the best decisions possible for your clinical development programs and service offerings.
What You Will Learn:
Sponsors:
Discover which service providers your company should consider for your clinical development programs by seeing how your peers' expectations line up with individual CROs
Gain insight into CRO customer loyalty based on overall customer satisfaction, willingness to recommend and likelihood to use again
Learn which Phase II/III-specific attributes drive outsourcing selection, and explore verbatim responses from recent customers on CRO performance
Service Providers:
Compare how your company matches up against your competitors across 21 attributes grouped by Budget, Delivery, Staff and Services
Learn how to improve your marketing messaging by focusing on the areas in which customers say you excel compared to the competition
Find out which factors affect sponsor outsourcing preferences, and which factors are gaining in importance for future outsourcing
Major Topics:
Service Provider Selection Process
Service Provider Perceptions and Interactions
Service Provider Performance and Loyalty
Company Service Quality Profiles
Key Topics Covered:
1. Service Provider Selection Process
Primary Section Takeaways
Preferred Provider Agreements
Selection Attributes
Use of Outside Consultants for CRO Identification and Selection
Select Respondent Comments
2. Service Provider Perceptions and Interactions
Primary Section Takeaways
Phase II/III Leadership, Familiarity, and Use
Service Provider Preference
Service Provider Preference among Users
Cost Perceptions
Cost Experience among Users
Summary Table
3. Service Provider Performance and Loyalty
Primary Section Takeaways
A Note on Harvey Ball Calculations
Performance Across Service Providers
Budget Factors
Delivery Factors
Staff Characteristics
Services
Customer Loyalty: 2021
Customer Loyalty: 3-Year Rolling Average
4. Company Service Quality Profiles
Bioclinica
Covance
Eurofins
ICON
IQVIA
Medpace
Parexel
Pharm-Olam International
PPD
PRA
Syneos Health
Synteract
Worldwide Clinical Trials
5. Study Data
Phase II/III Leaders, Unprompted
Phase II/III Leaders, Prompted
Service Provider Familiarity
Service Provider Familiarity - Additional Providers
Service Provider Usage
Service Provider Preference
Service Provider Differentiation
Service Provider Cost Perceptions
Use of Preferred Providers
Number of Preferred Providers
Selection Drivers: Selecting among Preferred Providers
Preferred Provider Attributes Gaining Importance
Selection Drivers: When Not Using Preferred Providers
Selection Drivers: No Preferred Providers
Service Provider Attributes Gaining Importance: No Preferred Providers
Use of Outside Consultants for CRO Identification and Selection
