MATRIXX Software, a global leader in 5G monetization solutions, today announced the next step in its partnership with Celfocus, a European system integrator. Celfocus is integrating MATRIXX into its Cognitive solution to unleash the power of MATRIXX data, enabling telcos with a real-time and data-driven ecosystem that enhances customer engagement through unique and highly relevant offers and experiences. AI models, like that offered by Celfocus, can play a major role for telcos as b Read more...
London, March 04, 2021 (GLOBE NEWSWIRE) -- According to a new market research report titled, “ Read more...
NICE announced the latest edition of its robotic process automation (RPA) solution with advanced AI capabilities that fast-track achieving organizational and employee goals, The innovative features enable organizations to benefit even more from smarter process recommendations that are deeply customized to support their objectives. Real-time behavioral guidance enables NEVA (NICE Employee Virtual Attendant) to guide agents towards more rapidly increasing first contact resolution (FCR) and cust Read more...
