Digitate Partners with Toshiba Global Commerce Solutions to Deliver Next Generation, Intelligence-enabled Connected Services

Digitate, a prominent provider of SaaS-based enterprise software for IT and business operations, has announced a strategic collaboration with Toshiba Global Commerce Solutions (Toshiba), a global leader in installed electronic point of sale technology. This partnership aims to deliver cutting-edge store support services to retailers across Europe, leveraging Digitate's ignio™ AIOps platform.

The partnership will grant Toshiba Global Commerce Solutions customers access to AI-driven, top-tier support services tailored to multi-vendor retail store environments. It will ensure the resilience of critical business operations by automatically identifying and diagnosing issues, proactively resolving them, and even predicting and preventing potential problems.

Ritu Dubey, Global Head of New Business Sales and Market Development at Digitate, emphasized that this strategic partnership with Toshiba Global Commerce Solutions is poised to transform their Command Center operations and enhance service delivery for retail customers. The collaboration is dedicated to bringing together best-in-class solutions, powered by ignio™, to accelerate customers' journeys toward autonomous retail enterprises. It also aims to lay a strong foundation for future innovation and growth for Toshiba Global Commerce Solutions.

In a remarkable feat, Digitate deployed ignio™ at Toshiba Global Commerce Solutions in just 21 days in April 2023, setting a record speed for ignio™ deployments. This achievement showcases the rapid time-to-value that customers throughout Europe can anticipate when selecting intelligent Connected Services from Toshiba Global Commerce Solutions.

Margriet van Schaik, VP of Services at Toshiba Global Commerce Solutions in Europe, highlighted the transformative impact of the partnership with Digitate, allowing them to significantly enhance the services offered to their customers. The incorporation of ignio™ AIOps technologies empowers them to continually innovate in a highly competitive store services market. By expanding the Connected Services offering to account for the complexity of retail stores and the diverse technologies deployed by retailers, the maintenance model shifts from a reactive approach to an AI-enabled predictive model. This shift is aligned with retailers' goals of delighting their customers.

Jules Harms, Director of Professional Services at Toshiba Global Commerce Solutions in Europe, added that by collecting insights from devices and software applications and utilizing ignio™ AI-enabled analytics to understand component and software process failure patterns, retailers can proactively address issues before they disrupt retail store operations. This proactive approach not only benefits retailers but also has a positive impact on the environment by reducing carbon emissions through fewer physical engineer visits to stores, aligning with the goals of environmentally conscious retailers and consumers.

Source:businesswire.com