Capacity Expands All-In-One Support and Engagement Solution with Two Key Acquisitions

Capacity, a cutting-edge AI-driven support automation platform, has made a significant announcement regarding its acquisition of Denim Social and LumenVox. These strategic acquisitions mark a pivotal step in Capacity's evolution, propelling it from a self-service, single-channel tool to an omnichannel powerhouse for support and engagement automation. The platform's expansion is designed to reshape the future of work and omnichannel customer interactions for its extensive roster of over 1,900 clients spanning diverse industries.

By assimilating the offerings of Denim Social and LumenVox, Capacity's trajectory gains momentum as it transcends traditional boundaries. The platform now paves the way for comprehensive solutions across a spectrum of channels, including web, voice, SMS, email, and social media. This transformation empowers teams to optimize their performance, foster enhanced customer experiences, and build enduring relationships.

David Karandish, CEO of Capacity, highlighted the significance of this evolution, stating, "Today's customers require support across myriad channels. Our expanded platform will not only liberate team members to excel but also facilitate deeper customer connections. Denim Social's capabilities will empower brands to forge more impactful customer interactions on their preferred social media channels, while LumenVox's tools are pivotal in expanding our footprint in the realm of voice automation."

Based in St. Louis, Denim Social is an innovative software provider catering to professionals in banking, insurance, mortgage, and wealth management sectors. Their integration into Capacity's ecosystem equips users with the capability to initiate proactive social media campaigns, thereby enhancing customer outreach and relationships.

Doug Wilber, CEO of Denim Social, emphasized the collaborative synergy, stating, "Social media is an indispensable tool for modern sellers. The amalgamation of Capacity's AI-driven automations with Denim Social's campaign tools empowers users across industries to engage more effectively on social media while prioritizing authentic interactions."

LumenVox, headquartered in San Diego, stands as a global leader in speech and voice technology. Their partnership with Capacity enriches the platform with AI-powered speech recognition and voice authentication technology, thereby revolutionizing customer engagement.

Nigel Quinnin, CEO of LumenVox, expressed the transformative potential, saying, "Optimal voice technology can revolutionize support operations. The fusion of LumenVox's technology with Capacity's platform ensures a seamless voice-powered component within the broader omnichannel experience."

These acquisitions substantially amplify the capabilities and reach of the Capacity platform. Projections indicate that the platform will handle an impressive monthly workload, including the analysis of 3 billion calls, dispatching 10 million SMS messages, delivering 500,000 social media posts, executing 386,000 workflows and automations, deflecting 140,000 tickets and emails, and much more.

David Karandish concluded, "With the integration of these two remarkable additions, Capacity proudly offers clients an all-encompassing solution for support and customer experiences." These acquisitions follow closely on the heels of Capacity's earlier deal with Textel, an enterprise SMS provider, further solidifying its position in the market. Capacity, based in St. Louis, continues its operations with a now-expanded team of over 100 employees. The specifics of these acquisitions remain confidential.

Source:prnewswire.com