Joint NICE and Deloitte White Paper Paves the Way for Enterprise Transformation into Robotic and Cognitive Automation

17 August 2018

NICE today announced the availability of a new white paper with Deloitte Consulting, offering organizations practical guidance to effectively navigate the transition into Robotic and Cognitive Automation (R&CA), the future of Robotic Process Automation (RPA). The new white paper entitled “The Future of Operations – Moving Beyond Process Automation” is infused with practical insights and a simulated business case demonstrating a futuristic self-service banking scenario that utilizes a myriad of new generation cognitive tools to stay ahead.

A valuable contribution to the world of business transformation and robotics, the paper addresses the fact that global organizations acknowledge the need to invest in process automation and cognitive tools, but lack the practical insights to deploy such technological transformations. Readers can get a holistic and rich perspective on how to practically assess and tackle the next technological revolution in artificial intelligence and cognitive automation. The paper also presents a unique, insightful, yet practical path towards tackling the upcoming cognitive wave, set to overlay and enhance robotic process automation, both strategically and practically.

NICE and Deloitte have been partnering globally to bring the value of cognitive automation to the market. This new white paper builds on the expertise of Deloitte's expansive global consulting experience and NICE's market leading innovation in RPA geared by having over 500,000 robots in production and 500 deployments across a diverse range of industries world-wide.

Miki Migdal, President, NICE Enterprise Product Group, said “We believe that companies will need to harness and even master R&CA to remain relevant and competitive in the very near future. The strategic and practical insights in this paper present a rich source of information to assist enterprises as they enter and navigate the robotic and cognitive automation world to advance their operational DNA. We're excited to collate our 15 years of expertise in robotic automation to help companies identify and adopt the right approach and techniques to get ahead and stay ahead in the experience revolution.”

Zohar Yami, Partner, Robotics & Cognitive Automation, Deloitte, said "A key and integral part of enabling organizations to succeed in their robotic and cognitive automation journeys, is the realization that R&CA is a transformation that needs to be managed at an organizational level rather than on an IT project level. We are confident that this whitepaper, co-created with NICE, will empower enterprises to manage this transformation both rapidly and effectively.