The adoption of RPA is increasing as the enterprises recognize the efficiencies and productivity gains from RPA. Today RPA is playing beyond that, which how it improves product and service quality, and how RPA add value to the business across financial institutes, retail, automotive, manufacturing, media & entertainment. Today, it is a shift of end-to-end process automation with the advance intelligent automation tools like OCR, OIR, NLP, and NLG.

In 2020, RPA & IA 2020 will highlight topics for both early adopters and mature adopters. For early adopters, there are topics on how RPA managers applying RPA in different processes and functions. For mature adopters, there are topics on how to scale up the RPA projects enterprise wide and progressing towards Intelligent Automation.