With 27 years' experience in the insurance game, Virgil Miller has been transforming processes and spearheading technology excellence with a customer focus since the early 90s.

Now Executive Vice President, Chief Operations Officer of Aflac U.S.; and President of Aflac Group, he shares his insights into successful digital transformation.

Read on to learn about:

• How Virgil transformed Aflac's approach to technology excellence though agility

• What the perspective of digital transformation is from the executive-level

• Why failures can be as vital as successes when embarking on a transformation journey